POLICY / 01
1. Basic Policy
Misesapo Co., Ltd. (the “Company”) recognizes the personal information of its customers, workers, and partner companies as an important information asset. Guided by the principle that “cleaning = risk prevention,” the Company operates a platform providing comprehensive risk prevention services. The Company complies with the Act on the Protection of Personal Information and related laws and regulations, and strives to handle personal information appropriately and manage it securely in accordance with the following basic policy.
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2. Personal Information We Collect
Depending on the categories below, we collect information necessary to provide our services and operate our business—such as names, addresses, telephone numbers, email addresses, and affiliated organization names—by appropriate and fair means.
| Category | Examples of Information Collected | Notes |
|---|---|---|
| A. Customer Information | Name, address, phone number, email address, company or store name, contract details, service usage history, and payment information. | - |
| B. Worker Information | Name, address, phone number, email address, remuneration payment information, residence status, work evaluation data, and work quality data. | Manage information for all workers, including contractors who are foreign nationals. |
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3. Purposes for Using Personal Information
(1) Use in connection with service provision and business operations
(2) Use in connection with system development and data utilization
(3) Use in connection with legal compliance and labor management
We use the personal information we collect for the purposes below, except with the individual’s consent or where permitted by law.
- Fulfilling Service Agreements: To fulfill agreements for cleaning and maintenance services, process payments, and communicate with customers as needed.
- Matching function: To share work location and contact information between customers and workers or partner contractors as needed to provide or receive services.
- Service quality management: To compile and analyze worker performance evaluations, customer feedback, and service quality data, and use the results to maintain and improve service quality and provide worker education and training.
- Customer and worker support: To respond to inquiries and issues, and provide information about the service.
- Service Improvement and Development: To analyze service usage and customer needs and use the findings to improve existing services and develop new ones.
- Building a Data Management Platform: To build and operate a data management system for centralized management of contract administration, legal compliance records, work data, and other information.
- Management of foreign workers: To carry out the procedures and manage the information required to employ foreign workers, including their residence status and permitted activities, as prescribed by laws and regulations (such as the Immigration Control and Refugee Recognition Act).
- Employee and worker labor management: For fulfilling employment contracts and managing labor matters, including recruitment, personnel administration, payroll, and social and labor insurance procedures.
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4. Restrictions on Providing Information to Third Parties
We do not provide personal information to third parties without the individual’s consent, except in the following cases.
- Where required by law
- When necessary to provide services: We may provide a customer’s name, work location, and contact details to external workers or partner companies performing the work, for the purpose of delivering the service. In such cases, we require recipients, through contracts or other means, to implement appropriate security measures and supervise their compliance.
- When necessary to protect a person’s life, body, or property: when it is difficult to obtain the person’s consent.
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5. Security Measures
We implement technical and organizational security measures to prevent personal information from being leaked, lost, or damaged. For our data management systems, we strive to strictly control access permissions, encrypt communications, and continuously improve our security framework.
Note: Specific personal information (My Number) collected separately for statutory tax and social insurance procedures is outside the scope of this policy and will be managed strictly in accordance with applicable laws and our internal rules for handling specific personal information.