GUIDE / 01
President and Representative Director Kazuki Shoda
Misesapo provides BPaaS (Business Process as a Service) specializing in store cleaning and equipment-related services. At many stores, cleaning, inspections, and maintenance had become dependent on individuals, resulting in inconsistent quality and inefficient scheduling.
We therefore established a system that standardizes processes and schedules and manages the entire workflow through to making reports visible. Store teams can see at a glance when, what, and who performed each task, significantly reducing operational workload.
“Redesign the inefficiencies inherent in store operations”—to make this a reality, we’ll continue working alongside frontline teams to enhance the value of BPaaS.
GUIDE / 02
Rethinking Store Cleaning and Equipment Maintenance Through Operations
The Representative’s areas of expertise
Issues highlighted in the message from the Representative
Information to Help Us Take Action
As President and CEO of Misesapo Co., Ltd., Kazuki Shoda advocates a BPaaS (Business Process as a Service) approach focused on store cleaning and facilities. Rather than treating cleaning, inspections, and maintenance as person-dependent tasks, he emphasizes connecting processes, schedules, and reports to reduce the burden of store operations.
For the services we provide, we assess the situation based on the issues occurring on-site and your operating requirements—from kitchens and drainage, exhaust systems and ducts, and air conditioning to floors and seating, hygiene management and pest control, repairs, and multi-location management.
- Cleaning, inspection, and maintenance that depend on specific individuals
- Variations in work quality and scheduling
- The difficulty of knowing “when, what, and who” carried out the work
- Operational burden on stores and the head office’s review workload
- Symptoms, work areas, equipment names, and store type